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Refund policy

REFUND POLICY

 

Warranty Returns (Goods)

 

Major Failure

 

Replacement or Refund

 

In the unlikely event the goods you purchased from us experience major failure then we will provide a replacement or full refund of your purchase price plus compensate you for any other reasonably foreseeable loss or damage.

 

  1. When accompanied by Proof of Purchase (Velo Electric Receipt)
  2. Within a reasonable amount of time

 

Poor Quality or Minor Failure

 

Repaired or Replacement

 

In the unlikely event the goods you purchased from us experience minor failure or don’t live up to reasonable quality levels then we will repair the goods or provide a replacement.

 

  1. When accompanied by Proof of Purchase (Velo Electric Receipt)

 

Extra Warranties against Defects or Express Warranties

 

Repaired, Replacement or Refund

 

In the unlikely event the goods you purchased from us don’t live up to the Manufacturers promise then we will repair the goods, provide a replacement or refund your purchase price.

 

  1. When accompanied by a Proof of Purchase (Velo Electric Receipt)
  2. Excludes 2nd hand goods

 

Workshop Guarantee (Services)           Excludes “On the Spot” service

 

Make Right

 

In the unlikely event your Booked Workshop Service does not live up to our Pre Service Assessment promise, we will fulfil that promise at no cost to you.

(Excludes parts) (Within a 30 day period)

 

  1. When accompanied by Proof of Purchase (Velo Electric Receipt)

 

7 Day Right of Return (Goods)               Excludes Customer orders and Clearance Lines

 

Exchange or Store Credit

 

If you decide that the product does not quite suit your requirements (e.g. size, incompatibility), you can return it within 7 days from the purchase date under the following conditions.

 

  1. Product hasn’t been used, is not damaged and is in it’s original packaging
  2. When accompanied by Proof of Purchase (Velo Electric Receipt)

 

Fair and Reasonable (Goods and Services)

 

Still not quite satisfied??

 

Hey, we, the staff and management at Velo Cycles are consumers as well, and we know what is “Fair and Reasonable”. So if you are at any stage not satisfied with the outcome of your transaction with Velo Electric, please request to talk with the Manager, as we know the importance of happy customers.